The Certificate II in Active Volunteering (CHC24015) is a nationally recognised, entry-level qualification delivered under Australia's CHC Community Services Training Package. It is designed for individuals who are new to volunteering and want to develop foundational skills to participate effectively and confidently in the volunteer sector. The course reflects the role of entry-level volunteer workers who operate under direct, regular supervision within clearly defined guidelines, performing a range of mainly routine tasks using fundamental operational knowledge. It covers what it means to be a volunteer, how to prepare for volunteer work, how to navigate different community environments, how to communicate effectively, basic workplace health and safety, use of technology, and approaching basic writing tasks.

The qualification comprises 7 units of competency — 4 core and 3 electives — and requires students to complete a mandatory minimum of 20 hours of volunteer work within a structured volunteer program. The course is delivered by Registered Training Organisations (RTOs) across Australia, including community organisations, TAFEs, secondary schools through VET Delivered to Secondary Students (VETDSS) programs, and specialist volunteering training bodies. Delivery modes include face-to-face, fully online, blended learning, and Recognition of Prior Learning (RPL) for those with existing volunteer experience.

Employers and organisations that engage graduates of this qualification span a wide range of sectors in Australia, including not-for-profit charities, aged care providers, hospitals, disability support services, environmental organisations, community health centres, sports clubs, emergency services, cultural institutions, councils, and youth organisations. This certificate serves as both a standalone credential and a recognised stepping stone into further vocational training in community services, health support, or social work.

The Certificate II in Active Volunteering has no formal mandated academic entry requirements, making it one of the most accessible vocational qualifications in Australia. There are no minimum ATAR, prior qualifications, or work history requirements specified by the national training framework. However, some registered training providers recommend that applicants have completed at least Year 8 of high school or its equivalent, and possess written and verbal English skills at a level capable of collecting, analysing, and reporting basic information. Students are also expected to demonstrate a level of organisation and self-discipline sufficient to manage assigned study and reading tasks.

All students undertaking this qualification must complete a minimum of 20 hours of volunteer work as part of the assessment requirements. This volunteer placement must occur within an organisation that has a structured volunteer program. Students may source their own placement or be assisted by their training provider. Depending on the organisation and the nature of the volunteer work, students may be required to complete background checks prior to commencing their placement. These can include a National Police Check, a Working With Children Check, and — in states such as Queensland — a Blue Card, or a Vulnerable People Card in the Australian Capital Territory. Students will also typically complete a Language, Literacy, Numeracy and Digital (LLND) activity at enrolment to identify any learning support needs. Recognition of Prior Learning (RPL) is available for applicants who have existing volunteer experience and can provide a portfolio of evidence.