Course Overview

About This Course

If you have a love of people and a passion for service coupled with excellent interpersonal communication this Advanced Diploma will be for you. This course reflects the role of highly skilled senior operators within the industry who use a broad range of hospitality skills combined with managerial skills and industry knowledge to coordinate and manage hospitality operations. They will be required to operate independently, have responsibility for others and make a range of business decisions. This qualification can provide a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafes, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, cookery, food and beverage and gaming.

Where You Can Study

Available Locations

Brisbane

359 Queen St, Level 2, 3, 4, BRISBANE, QLD 4000

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Eligibility

Entry Requirements

General Requirements

Academic Entry Requirements Students must have successfully completed the SIT50422 Diploma of Hospitality Management through Queensford College English Language Requirements English Language Proficiency All students must undertake Queensford College’s Language, Literacy, Numeracy and Digital (LLND) skills assessment via online LLN Robot System. Student must provide evidence of attaining an overall IELTS score of 6 bands or equivalent scores on a similar test (such as PTE etc) to commence a Certificate III Qualification or higher. OR Student must have attained at least Advanced Level of English and must provide evidence of the same before commencing a Certificate III Qualification or higher. English Language Requirements Exempted if The student is enrolled in full-time school studies as a principal course including in a secondary exchange programme, a postgraduate research course, a standalone English Language Intensive Course for Overseas Students (ELICOS), and Foreign Affairs or Defence sponsored students. OR The student has completed at least five years’ study in one or more of the following countries: Australia, UK, USA, Canada, New Zealand, South Africa, or the Republic of Ireland. OR If the student is a citizen and hold a passport from UK, USA, Canada, NZ or Republic of Ireland. OR If student has in the last two years before applying for the student visa, had completed in Australia and in English Language, either Senior Secondary Certificate of Education or substantial component of a course leading to a qualification from the Australian Qualifications Framework at Certificate IV or higher level, while they held a student visa. For more information on entry requirements, please visit: queensford.edu.au/international-admissions ‍ Course Study Requirements There are no prerequisites for students to enter this course, but they must meet academic and English entry requirements. Computer Requirements Students will need to ensure they are able to connect to the internet and have the capability to use our online learning system that meets the minimum technical requirements, which are: Access to a laptop/computer is preferred An operating system supporting the following browsers (current version and up to three most recent versions): Chrome, Firefox, Safari (excluding Safari on Windows), and Microsoft Edge For Windows: Windows 10, 4 Gb RAM installed (minimum) FOR MAC: Mac OS X 10.13 or above Access to Word processing software, such as Microsoft Word Reliable internet connection

Career & Study Pathways

Where this takes you

Career Opportunities

Front Office Manager Hotel Manager Hospitality Manager

Quality & Recognition

Accreditation & Migration

Academic Regulator

ASQA

Professional Body

Tourism, Hospitality and Events Industry Body

Accreditation Status

Accredited

Skills Assessor

TRA (Trades Recognition Australia)

Course Content

Units of Competency

All Units33 units

BSBFIN601

Manage organisational finances

BSBOPS601

Develop and implement business plans

SITXCCS016

Develop and manage quality customer service practices

SITXFIN009

Manage finances within a budget

SITXFIN010

Prepare and monitor budgets

SITXFIN011

Manage physical assets

SITXGLC002

Identify and manage legal risks and comply with law

SITXHRM009

Lead and manage people

SITXHRM010

Recruit, select and induct staff

SITXHRM012

Monitor staff performance

SITXMGT004

Monitor work operations

SITXMGT005

Establish and conduct business relationships

SITXMPR014

Develop and implement marketing strategies

SITXWHS008

Establish and maintain a work health and safety system

SITXFSA005

Use hygienic practices for food safety

SITHKOP013

Plan cooking operations

SITXINV008

Control Stock

SITHCCC026

Package prepare foodstuffs

SITHCCC023

Use food preparation equipment

SITHCCC027

Prepare dishes using basic methods of cookery

SITHCCC028

Prepare appetisers and salads

SITHCCC029

Prepare stocks, sauces and soups

SITHCCC030

Prepare vegetable, fruit, eggs and farinaceous dishes

SITHCCC031

Prepare vegetarian and vegan dishes

SITHFAB021

Provide responsible service of alcohol

SITHFAB036

Provide advice on food

SITXCOM010

Manage conflict

SITHIND006

Source and use information on the hospitality industry

SITXFSA006

Participate in safe food handling practices

SITHFAB024

Prepare and serve Non alcoholic beverages

BSBOPS502

Manage business operational plans

SITXINV006

Receive, store and maintain stock

SITXCCS015

Enhance customer service experiences

Common Questions

Frequently Asked Questions

What student support services are available at Queensford College?

Queensford College provides a variety of support services including Academic Support (assistance with course content, assessments, and study skills), Language, Literacy, Numeracy & Digital Skills (LLND) Support offered based on needs identified during or before enrolment, Financial Support available to eligible students subject to assessment, and Personal and Wellbeing Support to help with non-academic challenges that may affect learning.

How will I be informed about support services during my studies?

Support services will be made available to all students enrolled at Queensford College. All students are made aware of support services during orientation and via pre-enrolment information, including the documents and information published on the Queensford College website.

How can I contact the Student Support team at Queensford College?

You can email the Support Team or call them on +61 7 3221 1626. For campus-specific enquiries, you can also contact the Brisbane campus on 07 3221 1626, the Adelaide campus on 08 8410 4605, or the Parramatta campus on 02 8660 0040.

What campuses does Queensford College operate from?

Queensford College operates from three campuses: Brisbane (Level 2, 359 Queen Street, Brisbane, QLD 4000), Adelaide (Level 2, 55 Grenfell Street, Adelaide, SA 5000), and Parramatta (Level 4, 16–18 Wentworth Street, Parramatta, NSW 2150).

How do I submit a complaint or provide feedback to Queensford College?

Queensford College encourages students to provide feedback about its operations and the quality of education and training. If you are not happy with the services provided or a decision made by Queensford College, you can submit a complaint via the online form on their website. Prior to completing the form, students should read through the Complaints and Appeals Policy and Procedure.

Application

How to Apply

Three simple steps to get enrolled

Step 01

Enquire

Click "Enquire Now" and tell us a little about yourself. It's free and takes 2 minutes.

Step 02

Submit Documents

Our team will guide you on exactly which documents to prepare and submit.

Step 03

Get Enrolled

Receive your offer letter and confirm your enrolment. Welcome to the course!

Course Snapshot

Salary, careers & skills

Typical Salary

Entry-level (0-2 years)AUD $50,000 to $62,000 per year

Early Career (2-5 years)AUD $62,000 to $80,000 per year

Mid-Level (5-10 years)AUD $80,000 to $100,000 per year

Career Paths

Hotel General ManagerFront Office ManagerFood and Beverage ManagerRestaurant ManagerEvent Coordinator / Events Manager

Key Skills

Hotel and accommodation operations managementFood and beverage service and cost controlCustomer relationship management and guest experience designEvent planning and conference managementFinancial management, budgeting and revenue analysis

Full Course Overview

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