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Course Overview
Eligibility
Career & Study Pathways
Course Content
Source and present information
Provide service to customers
Enhance customer service experiences
Coach others in job skills
Roster staff
Manage conflict
Clean premises and equipment
Clean rooms, furniture and fittings
Clean glass surfaces
Provide housekeeping services to guests
Provide porter services
Provide lost and found services
Provide advice on food
Participate in safe food handling practices
Use hygienic practices for food safety
Provide room service
Provide silver service
Serve food and beverage
Work effectively in hospitality service
Establish and maintain a work health and safety system
Recruit, select and induct staff
Monitor staff performance
Lead and manage people
Develop and manage quality customer service practices
Manage physical assets
Manage organisational finances
Develop and implement marketing strategies
Develop and implement business plans
Identify and manage legal risks and comply with law
Establish and conduct business relationships
Monitor work operations
Manage finances within a budget
Prepare and monitor budgets
Common Questions
The course has a total duration of 104 weeks, which includes 55 weeks of tuition delivery and 17 weeks (408 hours) of work placement.
The tuition fee is $22,400.00, with an additional Material Fee of $1,000.00, a Non-Refundable Enrolment Fee of $250.00, and a Non-Refundable Application Fee of $250.00.
All students enrolled in this course must be employed at an approved hospitality venue and complete a traineeship (408 hours of work placement) in order to gain this qualification. As work placement is a mandatory component of the course and is included in the CRICOS registration, the work experience will not be included in the student's work restriction of 48 hours a fortnight during the placement period.
After achieving SIT60322 Advanced Diploma of Hospitality Management, individuals could progress to the BSB80120 Graduate Diploma of Management, which is available at SSBT, or pursue a bachelor's course in Hospitality.
Assessment uses a combination of practical and written exercises which may include direct observation, role-plays, written/verbal questioning, interviews and self-evaluations, case studies, projects, assignments, and third party reports to assess required knowledge and skills.
Application
Three simple steps to get enrolled
Step 01
Enquire
Click "Enquire Now" and tell us a little about yourself. It's free and takes 2 minutes.
Step 02
Submit Documents
Our team will guide you on exactly which documents to prepare and submit.
Step 03
Get Enrolled
Receive your offer letter and confirm your enrolment. Welcome to the course!
Processing time: Offer letter issued within approximately 1 business days.
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Priya Sharma
India
Master of Nursing · Griffith University