Course Overview

About This Course

This introductory course is perfect for school leavers and students who have never worked in business and want to find entry-level administrative or customer service roles.

Where You Can Study

Available Locations

Adelaide

Level 1 29 King William St, ADELAIDE, SA 5000

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Student Information

Fees & Entry by Student Type

Domestic Students

Duration

Part Time*: 4 terms (approx. 1 year/s); * Part-time option only available for domestic students.

Eligibility

Entry Requirements

General Requirements

ACADEMIC - Successful completion of Australian Year 9 or equivalent. For more information please visit our website apc.edu.au .
ENGLISH LANGUAGE PROFICIENCY
General English – Pre-intermediate Level; or
Equivalent English Proficiency Skills test result as per the attached comparison table .

Career & Study Pathways

Where this takes you

Career Opportunities

Customer Service Advisor
Data Entry Operator
General Clerk
Payroll Officer
Typist
Word Processing Operator
Administration Assistant
Office Assistant

Quality & Recognition

Accreditation & Migration

Academic Regulator

ASQA

Accreditation Status

Accredited

Course Content

Units of Competency

All Units10 units

BSBSUS211

Participate in sustainable work practices

BSBWHS211

Contribute to the health and safety of self and others

BSBPEF302

Develop self-awareness

BSBPEF202

Plan and apply time management

BSBOPS201

Work effectively in business environments

BSBOPS203

Deliver a service to customers

BSBCRT201

Develop and apply thinking and problem-solving skills

BSBTWK201

Work effectively with others

BSBCMM211

Apply communication skills

BSBTEC202

Use digital technologies to communicate in a work environment

Common Questions

Frequently Asked Questions

How long does the Certificate II in Workplace Skills take to complete?

The Certificate II in Workplace Skills has a duration of 28 weeks.

How much does the Certificate II in Workplace Skills cost?

The estimated total course cost is AU$4,100, which includes a tuition fee of AU$3,600 and a non-tuition fee of AU$500.

Where is the Certificate II in Workplace Skills delivered?

The course is delivered across multiple Australian Pacific College campuses in New South Wales (Hickson Rd, Clarence St, Kent St, and Sydney Rd), Queensland (Beach Rd and Albert St), South Australia (King William St), and Victoria (Queen St and William St Melbourne).

What is the national course code for the Certificate II in Workplace Skills?

The VET National Code for this qualification is BSB20120, and the CRICOS Course Code is 105315H.

What field of study does this qualification fall under?

The Certificate II in Workplace Skills falls under the broad field of Management and Commerce, with a narrow field of Office Studies (field code 0809), specifically classified under Office Studies, n.e.c. (080999).

Application

How to Apply

Three simple steps to get enrolled

Step 01

Enquire

Click "Enquire Now" and tell us a little about yourself. It's free and takes 2 minutes.

Step 02

Submit Documents

Our team will guide you on exactly which documents to prepare and submit.

Step 03

Get Enrolled

Receive your offer letter and confirm your enrolment. Welcome to the course!

Course Snapshot

Salary, careers & skills

Typical Salary

Entry-level (0-2 years)AUD $45,000 to $58,000 per year

Early Career (2-5 years)AUD $58,000 to $72,000 per year

Mid-Level (5-10 years)AUD $70,000 to $85,000 per year

Career Paths

Administrative AssistantOffice AssistantReceptionistFront Desk AttendantData Entry Operator

Key Skills

Written and verbal workplace communicationProfessional email and business correspondenceTime management and task prioritisationWord processing and document productionSpreadsheet creation and data entry

Full Course Overview

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