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20 weeks
Face-to-Face 15 hrs / week and Distance 5 hrs / week
Blended (Face-to-Face and Distance) · 20 hours per week (15 hrs face-to-face + 5 hrs distance)
Weekly (any Monday). Preferred start dates available throughout 2026.
Course Overview
Where You Can Study
Brisbane
12-14 Annerley Rd, Woolloongabba, QLD 4102
Eligibility
Career & Study Pathways
Quality & Recognition
Academic Regulator
ASQA
Accreditation Status
AccreditedCourse Content
Apply critical thinking skills in a team environment
Critical thinking skills rank among the most in-demand skills for job candidates. Learn how to apply critical thinking skills to generate solutions to workplace problems in a team environment
Support personal wellbeing in the workplace
Workplace wellbeing relates to how workers feel about themselves and their work. This unit show you how to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.
Participate in sustainable work practices
Sustainability has the power to unite staff to create a better work culture and work-life balance, and has a great impact on customers and the world. This unit will help you measure, support and find opportunities to improve the sustainability of work practices.
Use inclusive work practices
Culture is considered to be the underlying values that direct how people behave. Learning how to recognise and interact productively with diverse groups of individuals will address concerns over cultural differences and diversity in the workplace.
Assist with maintaining workplace safety
Learn how to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs
Engage in workplace communication
Effective communication can increase employee engagement, boost workplace productivity, and drive business growth. Get the communication skills to communicate (through written, oral and nonverbal form) in the workplace.
Collect and record data
Collecting data allows you to store and analyze important information about your existing and potential customers. This unit will teach you how to collect and record data according to organisational policies and procedures
Use digital technologies to communicate in a work environment
In addition to keeping employees informed, digital communication and technology enable all employees throughout an organisation to have a voice and effectively identify, select and use available methods of digital communication
Organise personal work priorities
At work and in business, you have a responsibility to deliver the work expected of you, to the required standard and within the required time frames. In this unit you will learn how to establish work goals, assess and prioritise workloads and develop professional competence.
Process customer complaints
Regardless of how successful a business is or how high the quality of the product or service it provides, customer complaints are inevitable. In this unit you will learn, when things do go wrong, how your business needs to deal with complaints in a positive way and use the feedback effectively to make improvements to the business to reduce future complaints.
Organise workplace information
This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation’s work processes and knowledge management systems. Without an organised information system the business becomes inefficient with potentially higher costs.
Support marketing and promotional activities
Promotional strategies and marketing go hand in hand. Marketing your brand or product will include different aspects of manufacturing, promoting and selling products to the customers. In this unit you will learn how to support the implementation of marketing and promotional activities.
Organise schedules
Learn how to manage appointments and diaries for personnel within an organisation which will involve using manual and electronic diaries, schedules and other appointment systems.
Common Questions
You may commence any Monday throughout the year. Students who do not start on a preferred start date will complete orientation and then commence class at the start of the next unit.
Students must pass a minimum of one of the following: an Intermediate Certificate or higher, a Certificate IV level or higher qualification in Australia, IELTS 5.0, or the Entrepreneur Education English Test. The English test must have been taken within two years before the application is made or within two years before the grant of the visa.
You may be eligible for Credit Transfers if you hold the same unit(s) from another provider. To be eligible, you must present your certified qualification at enrolment stage together with the completed 'Course Credit Form'. Once assessed, you will be notified of the outcome, and if your achieved units are equivalent, your CoE/course duration will be reduced according to the amount of time needed to complete the outstanding units.
Students will require continual access to their own laptop computer during class and outside of class to meet distance education requirements. Please note that students are required to purchase these items at their own expense.
The course is delivered Face-to-Face at the Gold Coast campus for 15 hours per week, with an additional 5 hours per week of Distance learning, totalling 20 hours per week. The course runs for 20 weeks, comprising 18 study weeks, 1 supervised study week, and 1 week of holidays.
Application
Three simple steps to get enrolled
Step 01
Enquire
Click "Enquire Now" and tell us a little about yourself. It's free and takes 2 minutes.
Step 02
Submit Documents
Our team will guide you on exactly which documents to prepare and submit.
Step 03
Get Enrolled
Receive your offer letter and confirm your enrolment. Welcome to the course!
Processing time: Offer letter issued within approximately 1 business days.
Honestly I was lost when I first started looking at Australian colleges. There are just too many options and every agent gives you different info. A friend told me about FindTheCourses and within a week I had shortlisted 3 programs that actually matched my budget and visa situation. My advisor Sanjay was super helpful — never felt like I was being pushed into anything.
Priya Sharma
India
Master of Nursing · Griffith University
