Certificate III in Business

The Certificate III in Business (BSB30120) reflects the role of individuals in a variety of Business Services job roles who are establishing their own work performance. Students in this qualification carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills, applying a broad range of competencies using some discretion, judgment and relevant theoretical knowledge, and may provide technical advice and support to a team.

Delivered by Inter-Continental Colleges Pty Ltd (trading as The Inter-Continental College of Business) at its Bankstown, NSW campus, the course is available to domestic students on a self-paced basis over up to 12 months via online/distance education and/or on-the-job training — subsidised by the NSW Government for eligible students — and to international students over 50 weeks (4 terms of 10 weeks each, including term breaks) at 20 hours per week face-to-face, with additional unsupervised study required to complete independent work.

Across its 13 units of competency — 6 core and 7 elective — students build skills in workplace communication, sustainable and inclusive work practices, workplace safety, business document and spreadsheet production, customer complaint handling, scheduling and project work. Assessment is by written reports, case studies, role plays and written assessments, and Recognition of Prior Learning and Credit Transfer are available to eligible applicants. The qualification is designed for students wishing to pursue roles as receptionists and general office workers.