Certificate III in Business

The BSB30120 Certificate III in Business (Administration) qualification offers foundational knowledge and skills across a range of routine, administrative or operational tasks. If you're naturally organised and want to work in a role where you support others within an office setting, this qualification can help you build the fundamental skills needed to succeed in business administration. The BSB30120 Certificate III in Business (Administration) is designed to equip students with essential skills and knowledge necessary for entry-level administrative roles across various industries. Students will develop effective communication skills, both verbal and written, essential for interacting with colleagues, clients, and stakeholders, including phone etiquette, email correspondence, and interpersonal communication techniques. Students will gain knowledge of fundamental administrative processes and procedures, including filing systems, data entry, record-keeping, and document management so that they are organised, efficient and accurate. Students will acquire basic computer skills necessary for office administration, such as using word processing software, managing databases and writing effective emails. Students will develop organisational skills to manage tasks, appointments, and deadlines effectively so that work is prioritised, time is managed efficiently, and administrative activities are coordinated. Students will learn how to work effectively as part of a team, collaborating with colleagues to achieve common goals and objectives. Students will develop problem-solving skills to identify issues, analyse situations, and propose practical solutions. Students will gain an understanding of workplace health and safety regulations and procedures to ensure a safe working environment for themselves and others.