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26 weeks
On campus (80% on-campus, 20% online) with Zoom sessions; fully online self-directed (100% online); or apprenticeship/traineeship pathway
Full time (on campus) / Part time (online self-directed) / Traineeship · Full time: 3 days on campus plus 1 x Zoom session per week (on campus) | Part time: approx 15 hours per week (online self-directed)
06 Oct 2026 | 27 Jan 2027 | 12 Apr 2027 | Anytime (online self-directed)
Course Overview
Where You Can Study
Brisbane
66 Ernest St, South Brisbane, QLD 4101
Student Information
Tuition Fee
Concession $85 - $2,720 · Subsidised $240 - $3,690 · Full fee $3,145 - $6,600
Eligibility
Domestic Students:
Resources required:
Career & Study Pathways
Quality & Recognition
Academic Regulator
ASQA
Accreditation Status
AccreditedCourse Content
Source and use information on the tourism and travel industry
This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
Access and interpret product information
This unit describes the performance outcomes, skills and knowledge required to access product information about travel products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
Provide advice on international destinations
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
Provide advice on Australian destinations
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
Sell tourism products or services
This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism products and services. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale.
Prepare customer quotations
This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
Book tourism products and process documentation
This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to administer all bookings from identification of customer booking requirements, through to finalisation and issue of documentation. This may include determining availability of the product or service, offering alternatives, accurately recording the booking details, interpreting all documentation requirements and preparing and despatching documents within designated deadlines.
Use a computerised reservations or operations system
This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
Construct international airfares
This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations.
Provide service to customers
This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
Show social and cultural sensitivity
This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
Participate in safe work practices
This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
Participate in sustainable work practices
This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
Design and produce business documents
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications. The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Work effectively with others
This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
Maintain ethical and professional standards when using social media and online platforms
This unit describes the performance outcomes, skills and knowledge required to source information on, and work according to, a range of ethical and professional standards when using social media and online platforms for business purposes.
Provide specialist advice on cruises
This unit describes the performance outcomes, skills and knowledge required to develop detailed knowledge of cruise operations, products and destinations and to provide information and advice to customers on extended cruise options.
Provide visitor information
This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.
Identify hazards, assess and control safety risks
This unit describes the performance outcomes, skills and knowledge required to identify hazards, assess the associated workplace safety risks, take measures to eliminate or minimise those risks, and document all processes.
Common Questions
The Certificate III in Travel can be studied on campus (with 80% on-campus and 20% online delivery at South Bank, Greater Brisbane), online self-directed (100% online, self-paced), or as an apprenticeship/traineeship at various campuses including South Bank, Cairns, Townsville - Pimlico, and Whitsundays - Cannonvale.
The duration depends on your study mode. The on-campus option takes 6 months full time (3 days on campus plus 1 Zoom session per week), while the online self-directed option can be completed in up to 18 months at a part-time pace of approximately 15 hours per week.
Fees vary by study mode and eligibility. For on-campus study at South Bank, fees range from $2,720 (concession) to $3,690 (subsidised) to $6,600 (full fee). For online self-directed study, fees range from $85 (concession) to $240 (subsidised) to $3,145 (full fee). Payment plans are available for students who have difficulty paying upfront.
Successful completion of this course will qualify you to become an international corporate or online travel consultant, or a reservation sales agent for a tour operator. It will also give you the foundation skills to complete further studies in your field.
School leavers must have completed Year 12 or equivalent with a Sound Achievement in English and Mathematics. Non school-leavers are selected according to eligibility and merit, vocational experience, previous study and personal competencies. It is also recommended that students have sound digital literacy skills due to significant computer work required in the airfares and reservations units. All domestic students are invited to complete a Skills Check after submitting their application, with recommended benchmark levels of 3 in English, 3 in Maths and 3 in Digital Technology.
Application
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Step 02
Submit Documents
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Step 03
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Processing time: Offer letter issued within approximately 1 business days.
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India
Master of Nursing · Griffith University
