Course Overview

About This Course

The Certificate IV in Business (Operations) (BSB40120) reflects the role of individuals in a variety of Business Services job roles who may hold supervisory performance accountabilities. The course is delivered face-to-face in the classroom at The Wales Institute's Surry Hills campus over 49 weeks — 40 weeks of training and assessment across four 10-week terms, plus 9 weeks of holidays — at 20 hours of classroom training per week (800 total training hours). Core units cover workplace communication strategies, critical thinking, digital collaboration, business relationships, complex document writing and WHS policy implementation, with electives spanning continuous improvement, personal wellbeing, customer service strategy, recruitment and onboarding, and research and analysis. TWI operates rolling enrolments with no prerequisites, so students may commence at the start of any unit. Recognition of Prior Learning (RPL) and credit transfer are available and may reduce course duration and fees.

Where You Can Study

Available Locations

Melbourne

Level 7 21 Victoria Street, Melbourne, VIC 3000

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Eligibility

Entry Requirements

General Requirements

Domestic Students:

Demonstrated capacity in learning, reading, writing, oral and numeracy competencies to the appropriate level of the Australian Core Skills Framework (ACSF), tested prior to enrolment

International Students:

Minimum English proficiency: Academic IELTS overall band score 5.5 (minimum 5.0 in each band, test result no more than 2 years old), or equivalent — TOEFL iBT 46, PTE Academic 42, CAE 162, or OET Pass (A or B)
Exemptions apply for citizens/passport holders of the UK, USA, Canada, New Zealand or Republic of Ireland; students with 5+ years' study in Australia, NZ, Canada, South Africa or Republic of Ireland; students who completed the Senior Secondary Certificate of Education or an AQF Certificate IV or higher in Australia within 2 years; students enrolled full-time in secondary school, postgraduate research or a standalone ELICOS program; or Foreign Affairs/Defence-sponsored students
Students without a qualifying test score may sit an on-campus English Placement Test, and may be interviewed by Student Services to confirm suitability

Quality & Recognition

Accreditation & Migration

Academic Regulator

ASQA

Accreditation Status

Accredited

Course Content

Units of Competency

All Units12 units

BSBXCM401

Apply communication strategies in the workplace

Core unit

BSBCRT411

Apply critical thinking to work practices

Core unit

BSBTEC404

Use digital technologies to collaborate in a work environment

Core unit

BSBTWK401

Build and maintain business relationships

Core unit

BSBWRT411

Write complex documents

Core unit

BSBWHS411

Implement and monitor WHS policies, procedures and programs

Core unit

BSBSTR402

Implement continuous improvement

Elective unit

BSBPEF401

Manage personal health and wellbeing

Elective unit

BSBPEF402

Develop personal work priorities

Elective unit

BSBOPS404

Implement customer service strategies

Elective unit

BSBHRM415

Coordinate recruitment and onboarding

Elective unit

BSBINS401

Analyse and present research information

Elective unit

Common Questions

Frequently Asked Questions

What is the total estimated cost of the Certificate IV in Business at The Wales Institute?

The estimated total course cost is $8,610 AUD, which includes a tuition fee of $8,000 AUD and a non-tuition fee of $610 AUD.

How long does the Certificate IV in Business take to complete?

The Certificate IV in Business at The Wales Institute is 49 weeks in duration.

What is the CRICOS course code for this qualification?

The CRICOS course code for the Certificate IV in Business at The Wales Institute is 105975E, and the VET National Code is BSB40120.

Where is the Certificate IV in Business delivered?

The course is delivered at The Wales Institute's campus located at Level 4, 72-82 Mary Street, Surry Hills, New South Wales 2010.

Is this course a dual qualification?

No, the Certificate IV in Business at The Wales Institute is not a dual qualification.

Application

How to Apply

Three simple steps to get enrolled

Step 01

Enquire

Click "Enquire Now" and tell us a little about yourself. It's free and takes 2 minutes.

Step 02

Submit Documents

Our team will guide you on exactly which documents to prepare and submit.

Step 03

Get Enrolled

Receive your offer letter and confirm your enrolment. Welcome to the course!

Course Snapshot

Salary, careers & skills

Typical Salary

Entry-level (0-2 years)AUD $50,000 to $62,000 per year

Early Career (2-5 years)AUD $62,000 to $78,000 per year

Mid-Level (5-10 years)AUD $78,000 to $95,000 per year

Career Paths

Administrative OfficerSenior Administration OfficerBusiness Services OfficerOffice CoordinatorExecutive Personal Assistant

Key Skills

Professional written and verbal business communicationCritical thinking and applied problem-solving in workplace settingsProject planning, administration, and coordinationBuilding and maintaining effective business relationshipsUsing digital technologies and tools to collaborate in work environments

Full Course Overview

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Certificate IV in Business

About This Course

Available Locations

Entry Requirements

Accreditation & Migration

Units of Competency

Frequently Asked Questions

How to Apply

Hear From the Students