Certificate IV in Hospitality

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Students will come away with an excellent understanding of administration, client and customer service, communication and work safety. Under these clusters, students cover a range of units including complex spreadsheets, managing finances within a budget, rostering staff, leadership and managing people, coaching, managing conflict, diversity in the workplace and much more. This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for acquiring targeted skills in accommodation services, food and beverage, and gaming.