Diploma of Community Services

Develop and implement service programs

This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.

Facilitate and review case management

This unit describes the performance outcomes, skills and knowledge required to plan, monitor and review case management. Workers at this level work within organisational policies and procedures and may work autonomously or in consultation with supervisor or team leader. This unit applies to work in a range of health and community services contexts.

Recognise and respond appropriately to domestic and family violence

This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs.

Promote Aboriginal and/or Torres Strait Islander cultural safety

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.

Facilitate workplace debriefing and support processes

This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.

Maintain work health and safety

This unit describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team.

Increase the safety of individuals at risk of suicide

This unit describes the skills and knowledge to identify and manage immediate suicide risk and work with the individual to achieve safe outcomes. It includes the requirements for developing a clear safety plan for addressing any immediate danger to the person at risk or others, mobilising access to emergency medical help when needed and facilitating links with further support.

Present information to stakeholder groups

This unit describes the skills and knowledge required to apply high level communication skills in interactions with stakeholders.

Provide services to people with co-existing mental health and alcohol and other drugs issues

This unit describes the skills and knowledge required to assess capacity to support people with co-existing mental health and alcohol and other drugs issues and to work collaboratively to provide support and facilitate links to other services.

Work with people experiencing or at risk of homelessness

This unit describes the performance outcomes, skills and knowledge required to work with people who are experiencing homelessness or at risk of becoming homeless, including people experiencing domestic and family violence.