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Course Overview
Eligibility
Career & Study Pathways
Quality & Recognition
Course Content
Develop and manage quality customer service practices
Core unit
Enhance customer service experiences
Core unit
Establish and conduct business relationships
Core unit
Identify and manage legal risks and comply with law
Core unit
Implement and monitor work health and safety practices
Core unit
Lead and manage people
Core unit
Manage conflict
Core unit
Manage finances within a budget
Core unit
Monitor work operations
Core unit
Prepare and monitor budgets
Core unit
Roster staff
Core unit
Coach others in job skills
Elective unit
Coordinate marketing activities
Elective unit
Design and produce complex spreadsheets
Elective unit
Interpret financial information
Elective unit
Manage on-site event operations
Elective unit
Operate a Bar
Elective unit
Plan in-house events
Elective unit
Prepare and serve cocktails
Elective unit
Prepare and serve espresso coffee
Elective unit
Prepare and serve non alcoholic beverages
Elective unit
Provide advice on Australian wines
Elective unit
Provide responsible service of alcohol
Elective unit
Provide room service
Elective unit
Provide table service of food and beverage
Elective unit
Serve food and beverage
Elective unit
Show social and cultural sensitivity
Elective unit
Source and use information on the hospitality industry
Elective unit
Use hygienic practices for food safety
Elective unit
Work effectively in hospitality service
Elective unit
Common Questions
Fees vary depending on your eligibility. Subsidised students pay between $2,269 and $2,568 per semester, totalling $6,806–$7,703 for the full 18-month course. Concession students pay $1,745–$1,975 per semester ($5,235–$5,925 total). Full fee-paying students pay $4,450–$5,036 per semester ($13,349–$15,109 total). You may also be eligible for a VET Student Loan to help cover costs.
You will need to complete 36 service periods in total. Approximately half of these will be completed at TAFE SA, and you will need to complete the remainder as vocational placement (paid or unpaid), which is equivalent to approximately 150 hours. It is critical that the minimum requirement of 36 service periods is met to be deemed competent and receive a PASS for the qualification.
Uniform requirements vary depending on campus location but may include a name badge ($7.50), black pants or skirt, a long-sleeved business shirt, a bib apron with a pocket, and a waiter's friend (bottle opener). Detailed information will be provided to students upon offer acceptance.
Yes. Students under the age of 18 are not permitted to participate in any alcoholic beverage tastings during the course. Participation in those activities will only be allowed once you have reached 18 years of age.
This course is delivered through a blend of on-campus and online classes with most classes face to face. Full time students have on-campus classes 2 to 5 days a week from 9.00 to 5.30pm. You will also need to complete a number of practical assessments in a TAFE SA restaurant on-campus.
Application
Three simple steps to get enrolled
Step 01
Enquire
Click "Enquire Now" and tell us a little about yourself. It's free and takes 2 minutes.
Step 02
Submit Documents
Our team will guide you on exactly which documents to prepare and submit.
Step 03
Get Enrolled
Receive your offer letter and confirm your enrolment. Welcome to the course!
Processing time: Offer letter issued within approximately 1 business days.
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Priya Sharma
India
Master of Nursing · Griffith University
