Course Overview

About This Course

This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions. This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for acquiring targeted skills in accommodation services, cookery, food and beverage and gaming.

Where You Can Study

Available Locations

Brisbane

359 Queen St, Level 2, 3, 4, BRISBANE, QLD 4000

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Eligibility

Entry Requirements

General Requirements

Academic Entry Requirements Completed at least an Australian Year 12 equivalent ‍ Students must be deemed competent in the pre-requisite unit(s) of a unit prior to the determination of competency in the unit in this qualification. The following unit delivered as part of this qualification have academic prerequisite requirements: Unit in this qualification Prerequisite unit SITHCCC001 Use food preparation equipment SITXFSA001 Use hygienic practices for food safety SITXINV002 Maintain the quality of perishable items SITHCCC017 Handle and serve cheese SITHCCC003 Prepare and present sandwiches SITHFAB005 Prepare and serve espresso coffee ‍ LLND Requirements English Language Proficiency All students must undertake Queensford College’s Language, Literacy, Numeracy and Digital (LLND) skills assessment via online LLN Robot System. ‍ Course Study Requirements There are no prerequisites for domestic students to enter this course, but they must meet academic and English entry requirements. Computer Requirements Students will need to ensure they are able to connect to the internet and have the capability to use our online learning system that meets the minimum technical requirements, which are: Access to a laptop/computer is preferred An operating system supporting the following browsers (current version and up to three most recent versions): Chrome, Firefox, Safari (excluding Safari on Windows), and Microsoft Edge For Windows: Windows 10, 4 Gb RAM installed (minimum) FOR MAC: Mac OS X 10.13 or above Access to Word processing software, such as Microsoft Word Reliable internet connection ‍

Career & Study Pathways

Where this takes you

Career Opportunities

Cafe Manager Chef de Cuisine Restaurant Manager

Quality & Recognition

Accreditation & Migration

Academic Regulator

ASQA

Professional Body

Tourism, Hospitality and Events Industry Body

Accreditation Status

Accredited

Skills Assessor

TRA (Trades Recognition Australia)

Course Content

Units of Competency

All Units28 units

SITXCCS015

Enhance customer service experiences

SITXCCS016

Develop and manage quality customer service practices

SITXFIN010

Prepare and monitor budgets

SITXGLC002

Identify and manage legal risks and comply with law

SITXMGT005

Establish and conduct business relationships

SITXCOM010

Manage conflict

SITXFIN009

Manage finances within a budget

SITXHRM008

Roster staff

SITXHRM009

Lead and manage people

SITXMGT004

Monitor work operations

SITXWHS007

Implement and monitor work health and safety practices

SITXFSA005

Use hygienic practices for food safety

SITHCCC043

Work effectively as a cook

BSBOPS502

Manage business operational plans

SITHFAB021

Provide responsible service of alcohol

SITXFSA006

Participate in safe food handling practices

SITXFSA008

Develop and implement a food safety program

SITHCCC026

Package prepared foodstuffs

SITHCCC023

Use food preparation equipment

SITHCCC027

Prepare dishes using basic methods of cookery

SITHCCC028

Prepare appetisers and salads

SITHCCC029

Prepare stocks, sauces and soups

SITHCCC031

Prepare vegetarian and vegan dishes

SITXINV006

Receive, store and maintain stock

SITXINV008

Control Stock

SITHCCC041

Produce cakes, pastries and breads

SITHCCC030

Prepare vegetable, fruit, egg and farinaceous dishes

SITHCCC042

Prepare food to meet special dietary requirements

Common Questions

Frequently Asked Questions

What support services are available to students enrolled in the Diploma of Hospitality Management?

Queensford College provides a wide range of support services including Academic Support (assistance with course content, assessments, and study skills), Language, Literacy, Numeracy & Digital Skills (LLND) Support, Financial Support (available to eligible students), and Personal and Wellbeing Support. Students are informed about these services during orientation and through pre-enrolment materials.

Where are the campuses where I can study the Diploma of Hospitality Management?

The Diploma of Hospitality Management is available at Queensford College's three campuses: Brisbane (Level 2, 359 Queen Street, Brisbane, QLD 4000), Adelaide (Level 2, 55 Grenfell Street, Adelaide, SA 5000), and Parramatta (Level 4, 16-18 Wentworth Street, Parramatta, NSW 2150).

How can I contact Queensford College for more information about the Diploma of Hospitality Management?

You can contact Queensford College by phone on 1300 120 457 or by emailing info@queensford.edu.au for the Brisbane campus, sa@queensford.edu.au for Adelaide, or syd@queensford.edu.au for the Parramatta campus. You can also fill in an enquiry form on the college website and a staff member will reach out to assist you.

Is the Diploma of Hospitality Management available to international students?

Yes, Queensford College is a registered CRICOS provider (CRICOS Provider No.: 03010G), which means the Diploma of Hospitality Management is available to international students. The college also offers specific international student support services including accommodation and airport assistance, orientation, visa condition guidance, and employment rights information.

What IT and online learning support is available during my studies?

Queensford College provides IT support to help students access the Learning Management System (Moodle), student portals, email, and online learning platforms. Students can contact the IT Helpdesk by emailing helpdesk@queensford.edu.au or by calling +61 7 3221 1626 for any technical assistance related to course materials and assessment submission.

Application

How to Apply

Three simple steps to get enrolled

Step 01

Enquire

Click "Enquire Now" and tell us a little about yourself. It's free and takes 2 minutes.

Step 02

Submit Documents

Our team will guide you on exactly which documents to prepare and submit.

Step 03

Get Enrolled

Receive your offer letter and confirm your enrolment. Welcome to the course!

Course Snapshot

Salary, careers & skills

Typical Salary

Entry-level (0-2 years)AUD $50,000 to $62,000 per year

Early Career (2-5 years)AUD $62,000 to $80,000 per year

Mid-Level (5-10 years)AUD $80,000 to $100,000 per year

Career Paths

Hotel General ManagerFront Office ManagerFood and Beverage ManagerRestaurant ManagerEvent Coordinator / Events Manager

Key Skills

Hotel and accommodation operations managementFood and beverage service and cost controlCustomer relationship management and guest experience designEvent planning and conference managementFinancial management, budgeting and revenue analysis

Full Course Overview

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