Diploma of Hospitality Management

This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others, and make a range of operational business decisions. This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager, across employers including restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops.

Across its 28 units of competency, students develop skills in enhancing customer service, managing conflict and legal risk, preparing and monitoring budgets, rostering and leading staff, and managing business relationships, with electives spanning cookery, food safety and menu design. The course is delivered full-time over 52 weeks (reduced to 26 weeks for graduates of Campbell Institute's SIT40521 Certificate IV in Kitchen Management) through a blended mix of face-to-face and online learning, across the Parramatta and Granville campuses.

Graduates are prepared for management roles such as restaurant manager, catering operations manager, front office manager and executive housekeeper, with further study available through SIT60322 Advanced Diploma of Hospitality Management (not currently offered by Campbell Institute).