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Course Overview
Eligibility
Career & Study Pathways
Course Content
Enhance customer service experiences
Core
Develop and manage quality customer service practice
Core
Manage conflict
Core
Manage finances within a budget
Core
Prepare and monitor budgets
Core
Identify and manage legal risks and comply with the law
Core
Roster staff
Core
Lead and manage people
Core
Monitor work operations
Core
Establish and conduct business relationships
Core
Implement and monitor work health and safety practices
Core
Source and use information on the events industry
Elective
Plan in-house events
Elective
Manage event production components
Elective
Manage on-site event operations
Elective
Provide responsible service for alcohol
Elective
Use hygienic practices for hospitality service
Elective
Source and use information on the hospitality industry
Elective
Work effectively in hospitality service
Elective
Plan catering for events or functions
Elective
Provide visitor information
Elective
Respond to a customer in crisis
Elective
Coach others in job skills
Elective
Design and produce business documents
Elective
Lead diversity and inclusion
Elective
Use hygienic practices for food safety
Elective
Participate in safe food handling practices
Elective
Develop and implement a food safety program
Elective
Common Questions
Students must meet one of the following English proficiency requirements: Evidence of a valid IELTS score of 6.0 or other equivalents in English Language tests including Test of English as a Foreign Language (TOEFL iBT), Pearson Test of English (PTE), Doulingo English Test, and Cambridge English (CAE); successfully complete the pathway with recognized ELICOS providers, as determined by Clinton Institute via exit score of IELTS score of 6.0 equivalents; or have successfully completed their Year 12 or equivalent in English Language.
There are no formal entry requirements for this qualification. However, individuals may typically enter following completion of SIT30821 Certificate III in Commercial Cookery and/or SIT40521 Certificate IV in Kitchen Management or similar hospitality qualifications. This course is suitable for someone who has been working in commercial cookery in a hospitality or kitchen management context in the past.
Possible job titles include: Kitchen manager, Head Chef, Catering manager, Operations manager, Functions manager, Events manager, Cafeteria manager, and Food & beverage manager. The qualification provides a pathway to work in the hospitality, events and functions industries in small and large organisations, such as cafes & restaurants, pubs, clubs, bistros, casinos, event venues, function centres, cafeterias, aged care facilities, etc.
Assessment modes include: Workplace Assessment (observation of the learner demonstrating skills in the workplace), Written Assessment in the Classroom (written questions, case scenarios, reports, projects, self reflection and other written assignments), Simulated Practical Assessment (observation in a simulated environment such as a classroom or training kitchen), and Work Placement Log (students record individual shift attendances verified by the Work Placement Host).
Students who have relevant existing skills, knowledge or experience will be able to seek RPL (Recognition of Prior Learning), which is available to ensure that those are recognised, and the amount of training is adjusted accordingly.
Application
Three simple steps to get enrolled
Step 01
Enquire
Click "Enquire Now" and tell us a little about yourself. It's free and takes 2 minutes.
Step 02
Submit Documents
Our team will guide you on exactly which documents to prepare and submit.
Step 03
Get Enrolled
Receive your offer letter and confirm your enrolment. Welcome to the course!
Processing time: Offer letter issued within approximately 1 business days.
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India
Master of Nursing · Griffith University