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Course Overview
Eligibility
Career & Study Pathways
Quality & Recognition
Course Content
Develop and manage quality customer service practices
Enhance customer service experiences
Establish and conduct business relationships
Implement and monitor work health and safety practices
Interpret financial information
Lead and manage people
Lead diversity and inclusion
Manage conflict
Manage finances within a budget
Manage risk to organisational reputation in an online setting
Monitor work operations
Prepare and monitor budgets
Source and use information on the tourism and travel industry
Access and interpret product information
Book tourism products and process documentation
Coordinate marketing activities
Prepare customer quotations
Provide advice on Australian destinations
Provide advice on international destinations
Provide specialist advice on cruises
Provide visitor information
Sell tourism products or services
Use a computerised reservations or operations system
Common Questions
Full-time students can complete the course in 12 months, attending on-campus classes 4–5 days a week from 9.00 to 3.30pm. Part-time students can complete the course in 24 months, with on-campus classes 2–3 days a week from 9.00 to 3.30pm.
Fees vary by eligibility. The subsidised rate is approximately $3,131 per semester ($6,262 total for 12 months), the concession rate is $2,355 per semester ($4,709 total), and the full fee is $6,598 per semester ($13,196 total). VET Student Loans may be available for eligible students.
There is no compulsory vocational placement for this course. However, volunteering can enhance your study and industry experience.
Certain competencies require study on campus, including industry software training on Amadeus and VTO Ultimate. Skills in Office365 and computing are also needed for this course.
Yes, this course offers a study pathway to the Bachelor of Tourism, Hospitality and Event Management with 1 year of credit.
Application
Three simple steps to get enrolled
Step 01
Enquire
Click "Enquire Now" and tell us a little about yourself. It's free and takes 2 minutes.
Step 02
Submit Documents
Our team will guide you on exactly which documents to prepare and submit.
Step 03
Get Enrolled
Receive your offer letter and confirm your enrolment. Welcome to the course!
Processing time: Offer letter issued within approximately 1 business days.
Honestly I was lost when I first started looking at Australian colleges. There are just too many options and every agent gives you different info. A friend told me about FindTheCourses and within a week I had shortlisted 3 programs that actually matched my budget and visa situation. My advisor Sanjay was super helpful — never felt like I was being pushed into anything.
Priya Sharma
India
Master of Nursing · Griffith University
