Course Overview

About This Course

Upgrade your career in tourism and travel with this advanced-level qualification. This course will give you the high-level communication and technical skills that you need to manage a travel or tourism business. Travel and tourism is one of the largest and resilient industries in the world and employers are looking for qualified candidates who provide good customer service, have strong people skills, and are well presented. Our industry-expert teachers will ensure you are ready to jump aboard the travel and tourism industry with hands-on and theoretical knowledge gained in the workplace and our state-of-the-art facilities using the latest industry software. This course will give you the skills you need to manage budgets, lead and manage people, plan e-marketing strategies, and sell tourism products and services. Successful completion of this course will qualify you to work as a travel or tourism manager and provide you the foundation skills necessary to undertake further study in the field.

Where You Can Study

Available Locations

South Bank, Greater Brisbane, Queensland

66 Ernest St, South Brisbane, QLD 4101

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Eligibility

Entry Requirements

General Requirements

Domestic students (general): No official selection criteria, but it is recommended that students work or have worked in the service industry and/or completed lower level qualifications e.g. Certificate II or III in Tourism, Certificate III in Travel, Certificate III in Events or a Certificate III in Hospitality.
On campus: 18 years of age or over OR completion of year 12 of high schooling.
Online Virtual Classroom: Designed for individuals with industry experience. A course/content expert will telephone each student to arrange a professional conversation (over a virtual platform) prior to finalising enrolment.
Skills Check: Domestic students will be invited to complete a Skills Check after application submission. Recommended benchmark levels are 4 in English, 4 in Maths and 4 in Digital Technology. VET Student Loan applicants require Level 4 English and Maths.
International students – English Language Proficiency: Academic IELTS 6.0 (no individual band less than 5.5) or equivalent.
International students – Academic Requirements: Completion of Year 12 (or equivalent). Non school-leavers must have relevant work experience or qualification that indicates likely success of course completion.
International students – Age: Applicants should be a minimum of 17 years of age and turning 18 during the first year of study. Students under 18 applying for a student visa must have adequate welfare arrangements in place.
Resources: Access to a reliable internet connection, a computer with up-to-date software including Microsoft Office and Adobe Acrobat Reader. Online Virtual Classroom students must have sound digital literacy skills, strong internet, and a personal computer with a camera and microphone.

Career & Study Pathways

Where this takes you

Career Opportunities

Tour Operations Manager, Travel Agency Manager, Marketing Manager, Sales Manager

Quality & Recognition

Accreditation & Migration

Academic Regulator

ASQA

Professional Body

Tourism, Hospitality and Events Industry Body

Accreditation Status

Accredited

Skills Assessor

TRA (Trades Recognition Australia)

Course Content

Units of Competency

All Units13 units

BSBTWK501

Lead diversity and inclusion

This unit describes the skills and knowledge required to lead diversity for a work area. It covers implementing the organisation's diversity policy, fostering diversity within the work team and promoting the benefits of a diverse workplace.

SIRXOSM007

Manage risk to organisational reputation in an online setting

This unit describes the performance outcomes, skills and knowledge required to develop and implement processes for managing risks to an organisation's reputation associated with social media and online engagement, including the impacts of online negative commentary, complaints and criticism.

SITTIND003

Source and use information on the tourism and travel industry

This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry.

SITXCCS015

Enhance customer service experiences

This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations and take responsibility for resolving complaints.

SITXCCS016

Develop and manage quality customer service practices

This unit describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer service.

SITXCOM010

Manage conflict

This unit describes the performance outcomes, skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability to use effective conflict resolution techniques and communication skills to manage conflict and develop solutions.

SITXFIN008

Interpret financial information

This unit describes the performance outcomes, skills and knowledge required to interpret financial information and reports used by organisations to monitor business performance and provide information on operational or departmental financial activities.

SITXFIN009

Manage finances within a budget

This unit describes the performance outcomes, skills and knowledge required to take responsibility for budget management where others may have developed the budget. It requires the ability to interpret budgetary requirements, allocate resources, monitor actual income and expenditure, and report on budgetary deviations.

SITXFIN010

Prepare and monitor budgets

This unit describes the performance outcomes, skills and knowledge required to analyse financial and other business information to prepare and monitor budgets. It requires the ability to draft and negotiate budgets, identify deviations, and manage the delivery of successful budgetary performance.

SITXHRM009

Lead and manage people

This unit describes the performance outcomes, skills and knowledge required to lead and manage people individually and in teams, and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership.

SITXMGT004

Monitor work operations

This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions, and solve problems.

SITXMGT005

Establish and conduct business relationships

This unit describes the performance outcomes, skills and knowledge required to establish and manage positive business relationships. It requires the ability to use high level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements.

SITXWHS007

Implement and monitor work health and safety practices

This unit describes the performance outcomes, skills and knowledge required to implement predetermined work health, safety and security practices designed, at management level, to ensure a safe workplace. It requires the ability to monitor safe work practices and coordinate consultative arrangements, risk assessments, work health and safety training, and the maintenance of records.

Common Questions

Frequently Asked Questions

What career roles can I pursue after completing this diploma?

Successful completion of this course will qualify you to work as a travel or tourism manager. Specific roles include Tour Operations Manager, Travel Agency Manager, Marketing Manager, and Sales Manager.

What are the study options available for this course?

The course is available on campus at South Bank (full time, up to 4 days per week), online self-directed (part time, approx 15 hours per week, up to 18 months), and online virtual classroom (part time, 2 x 3 hour evening Zoom sessions per week, 1 year). An international study option is also available.

How much does this course cost?

Fees vary depending on your study mode and eligibility. For eligible students, concession fees range from $5,520 to $7,730, subsidised fees range from $6,670 to $8,880, and full fees range from $10,465 to $12,675. International students pay $15,200 in total course fees.

How is the online virtual classroom delivered?

The online virtual classroom provides 100% virtual delivery without any on-campus commitments. It features real-time interaction and learning between students and educators, with timetabled virtual classes held two nights a week. Classes are recorded for your convenience, giving you flexibility to study anytime, anywhere, 24/7.

What units will I study in this course?

To successfully achieve this qualification, you are required to complete all core units and 10 elective units. Core units cover topics including leading diversity and inclusion, managing risk to organisational reputation in an online setting, customer service, conflict management, financial management, leading and managing people, monitoring work operations, establishing business relationships, and implementing work health and safety practices.

Application

How to Apply

Three simple steps to get enrolled

Step 01

Enquire

Click "Enquire Now" and tell us a little about yourself. It's free and takes 2 minutes.

Step 02

Submit Documents

Our team will guide you on exactly which documents to prepare and submit.

Step 03

Get Enrolled

Receive your offer letter and confirm your enrolment. Welcome to the course!

Processing time: Offer letter issued within approximately 1 business days.

Course Snapshot

Salary, careers & skills

Typical Salary

Entry-level (0-2 years)AUD $45,000 to $58,000 per year

Early Career (2-5 years)AUD $58,000 to $75,000 per year

Mid-Level (5-10 years)AUD $75,000 to $95,000 per year

Career Paths

Travel Consultant / Travel AgentTour Coordinator / Tour OperatorTourism Marketing OfficerDestination Management SpecialistInbound or Outbound Tour Manager

Key Skills

Tourism destination planning and managementCustomer service excellence and experience designTravel product development and itinerary planningGlobal Distribution Systems (GDS) operations — e.g. Amadeus and SabreTourism marketing and digital promotion

Full Course Overview

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